Privacy Policy

At Rumarii ("we," "us," or "our"), your privacy is of paramount importance. This Privacy Policy outlines our practices concerning the collection, use, disclosure, and protection of your personal information when you visit our website (https://rumarii.com) or utilize our platform and services (collectively, the "Services").

By accessing or using our Services, you signify your understanding of and agreement with the terms of this Privacy Policy. If you do not agree with our policies and practices, your choice is not to use our Services.

1. Information We Collect

We may collect and process the following categories of personal information:

• Contact Information: This includes your full name, email address, phone number, business name, and job title when you register for an account, request a demo, or communicate with us.
• Lead Data: Any information you voluntarily upload or input into the Rumarii platform for the purpose of managing and interacting with your leads. This may include names, phone numbers, email addresses, and other relevant details pertaining to your leads. You are responsible for ensuring you have the necessary permissions to provide this data.
• Usage Data: Information about how you interact with our Services. This may include your IP address, browser type, operating system, device information, pages visited, features used, and the dates and times of your interactions.
• Communication Data: Records of communications facilitated through the Rumarii platform, such as messages exchanged, call logs (metadata, not content, unless recorded with consent), and appointments scheduled or created.
• Payment Information: If you subscribe to paid services, we may collect payment and billing information through secure third-party payment processors. We do not store full credit card numbers on our servers.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• To provide, operate, and maintain the Rumarii platform and Services.
• To enable you to automate follow-up communications and appointment booking with your leads.
• To personalize and improve your experience with our Services.
• To communicate with you, including responding to your inquiries, providing customer support, and sending service-related announcements, updates, security alerts, and administrative messages.
• To process transactions and manage your subscriptions.
• To monitor and analyze trends, usage, and activities in connection with our Services to improve their functionality and user experience.
• To detect, prevent, and address technical issues, fraud, or other illegal activities.
• To comply with applicable legal obligations, court orders, or governmental regulations.
• For any other purpose with your consent.

3. How We Share Your Information

We are committed to protecting your privacy and do not sell your personal information to third parties. We may share your information in the following limited circumstances:

• Service Providers: We may share your information with trusted third-party service providers who perform services on our behalf, such as hosting, data storage, analytics, payment processing, email delivery, and SMS messaging. These providers are contractually obligated to protect your information and are restricted from using it for any other purpose.
• Legal Requirements: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend our rights or property, prevent or investigate possible wrongdoing in connection with the Services, protect the personal safety of users of the Services or the public, or protect against legal liability.
• Business Transfers: In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information.
• Your Business Team: Information related to your use of the platform, including lead data and communication logs, may be accessible to authorized members of your business team for reporting, tracking, and collaborative purposes within your organization's Rumarii account.
• With Your Consent: We may share your information for other purposes with your explicit consent.

4. Data Retention

We will retain your personal information for as long as your account is active or as needed to provide you with our Services and fulfill the purposes outlined in this Privacy Policy. We may also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

You can request the deletion of your personal data at any time by contacting us at [email protected]. Please note that some information may be retained in our backup systems for a limited period, subject to our data backup policies, or as required by law.

5. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to collect information about your browsing activities over time and across different websites following your use of our Services. These technologies help us to:

• Enhance your user experience by remembering your preferences and settings.
• Analyze website traffic and usage patterns.
• Understand the effectiveness of our marketing campaigns.
• Provide and improve our Services.

You can control the use of cookies at the individual browser level. If you reject cookies, you may still use our website, but your ability to use some features or areas of our site may be limited.

6. Your Rights and Choices

Depending on your jurisdiction, you may have certain rights regarding your personal information. These rights may include:

• Access: The right to request access to the personal information we hold about you and to receive a copy of that information.
• Rectification: The right to request correction of any inaccurate or incomplete personal information we hold about you.
• Erasure (Deletion): The right to request the deletion of your personal information, subject to certain exceptions.
• Restriction of Processing: The right to request that we restrict the processing of your personal information in certain circumstances.
• Data Portability: The right to receive your personal information in a structured, commonly used, and machine-readable format, and to transmit that information to another controller.
• Objection: The right to object to the processing of your personal information in certain circumstances, including for direct marketing purposes.
• Opt-out of Marketing Communications: You can opt out of receiving promotional emails from us by following the unsubscribe instructions provided in those emails or by contacting us directly. We may still send you non-promotional communications, such as those about your account or our ongoing business relations.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.

7. Third-Party Links and Services

Our Services may contain links to other websites or services that are not operated or controlled by Rumarii ("Third-Party Sites"). This Privacy Policy does not apply to Third-Party Sites. We encourage you to review the privacy policies of any Third-Party Sites you visit to understand their data collection and use practices.

We are not responsible for the privacy practices, content, or security of Third-Party Sites.

8. Children’s Privacy

The Rumarii platform and Services are not intended for or directed at individuals under the age of 13 (or a higher age threshold where applicable under local law). We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child without verifiable parental consent, we will take steps to delete such information from our records promptly.

If you believe that we might have any information from or about a child, please contact us at [email protected].

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make changes, we will update the "Effective Date" at the top of this Privacy Policy. If we make material changes, we will notify you by email (sent to the email address specified in your account) or by means of a prominent notice on our website prior to the change becoming effective.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.